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FAQ

  1. What's this La Mater Market /La Mater Service?

    La Mater is a digital service that offers you the possibility of shopping for live-fresh, live-dry, pastries, etc. without traveling, from your mobile phone, tablet or computer. This does not matter where you are in the world.

    Our mission: to lighten your schedule and offer you the expertise of a mother in terms of product choice. We also allow you to take care of your family who is in Cameroon if you are abroad by ordering races for them.

    Once the purchases are made on the site, we will take care of delivering these products directly to the recipient of the order (you or your loved one).

    You can show your loved ones that they matter to you, you participate in the economy of our beautiful country and if you live in Cameroon, you dedicate your time to your family, your work, your rest, all these things that you will find more interesting for you.

  2. How to order ?

    It is enough for you :

    • Or browse through all our collections and choose from our fresh products sorted by La Mater
    • Either enter the name of the product you want in the search bar

    After having selected everything, go to your cart, where you will be asked to make the payment. You will then have to click on "proceed to checkout".

    You will be asked for login details and other information to proceed with the delivery. If you do not have an account, create one, nothing easier!

    Once the form is completed, click on "Continue to shipping method".

    Finally click on "Continue to the payment method"

    Payment is made either via Mobile Money either directly on delivery if you live in Cameroon or you can pay by PayPal, Visa Card, Mastercard, etc. if you live abroad.

    If you choose Mobile money or PayPal, you will have to make the payment at the contact details specified in the confirmation email that you will receive after clicking on the "Confirm payment" button.

    Your order will be validated when the payment has been made.

    You just have to go about your daily business, and La Mater takes care of everything.

  3. What is a basket?

    It is nothing more than the "digital shopping cart" in which you put the items you have chosen.

    You have the free choice to click on the basket to delete an item or evaluate the amount of your purchases.

  4. How do I find the product I want to buy?

    Do not panic. Click on the search bar on the home page of the site and enter the name of your product.

    If the product you are looking for is not on the site, you can add it in the comments of your basket. When you go to confirm your order, an agent will come back to you to add the missing products to your order and invoice you for these products.

  5. How to use a discount code?

    To use a discount voucher, you must constitute your basket. Then start the payment procedure. During this procedure, you will be asked at the very top of the page (if you are on the phone) or on the right (if you are on the computer) to enter a reduction code.

    - On Mobile, click on "Show order summary"



    - On PC, the field is directly visible on the right and you just have to enter and validate your reduction code.

    If you have any concerns, do not hesitate to contact our team.

  6. How do I pay for my order?

    After filling your basket and following the steps to confirm the order, you will have the choice between several payment methods:

    • Mobile Money: you will have to make the payment at the contact details specified in the confirmation email that you will receive after clicking on the "Confirm payment" button.
    • On delivery: the delivery person will receive the full amount you had to pay us for the order
    • PayPal: Go to the order confirmation email, a "Finalize payment" button awaits you. You will make the payment and your order will be marked during processing
    • Visa / Mastercard / etc: You will have to enter your payment information directly on the site at the time of the order.

  7. What are the advantages of subscribing to La Mater ?

    Thanks to the different subscriptions we offer, you can benefit from free delivery costs for one month. Contact us for more information.

  8. How is the delivery going?

    Thanks to the contact details that you provide when placing your order, we take care to contact you / your loved one the day after you place your order in order to set a precise time and place for delivery.

    You are free to give us the contact details of a third party who can receive the products in the event of unavailability.

    You can view our shipping policy here.

  9. What happens if I don't receive my order?

    Just contact customer service by WhatsApp (+237 6 95 76 25 95) and to mention all the details on your order (Order number, person who must receive). We will do our best to resolve your problem.

  10. What if I cannot finalize my order?

    This may be due to technical concerns such as site maintenance. In this case, please wait a few minutes before trying again.

    If this persists, please contact the team via WhatsApp (+237 6 95 76 25 95) by clearly indicating the error message received and the stage of the order at which you stopped.

  11. Can I cancel or modify my order?

    At any time, you can click on your basket to delete selected items.

    Once the order has been confirmed, if you wish to cancel or modify your order, please contact the team by WhatsApp (+237 6 95 76 25 95) and notify us less than 3 hours after validation. After this time, your order will be considered as desired.

  12. What if I want to get hold of my products as soon as possible?

    It exists at La Mater a shipping method called "Express". Thanks to it, your order can be delivered the same day of its validation. This for an additional delivery charge.

    But for it to be eligible for Express shipping, it would have to be validated before 12 noon on the day of your order.

  13. Where can I find the history of orders already made?


    When you have created your account with La Mater, all your orders are recorded there. Just log into your account to get a list of all the orders you've placed with La Mater.


  14. What is sponsorship ?

    Well the principle of sponsorship at La Mater is very simple.
    For every order you bring to la mater via your sponsor link (www.lamater.net/discount/prenom) you benefit from 300 FCFA for the first 10 orders then 500 FCFA as soon as you exceed 10 orders.

    This sum is accumulated in your sponsor space (www.lamaterservice.com/parrainage), you can remove it by paying for it or use it at any time in our shops.

    So do you want to try the experience?

    Register on https://lamaterservice.com/affiliate
    Or write to us at parrainage@lamater.net to proceed to your registration.

    Good luck!

  15. What if I find the rates too high?

    Some solutions have been implemented so that you can always benefit from your service whatever your problem. You can for example benefit from a reduction by sponsoring one of your close relations. For more information, click here.

  16. What to do if I receive spam e-mails from La Mater ?

    If you receive e-mails, then you have placed an order on our site or your e-mail has been used by a third party for the validation of their order.

    In both cases, you have agreed to be notified about our commercial offers.

    To stop receiving these emails, go to one of these emails and click on "unsubscribe".

  17. How to work with us?

    We are constantly looking for qualified staff. For this we sometimes post job offers on our website and our social networks.

    If your profile corresponds to an advertisement or you wish to make a spontaneous application, send us an email to recruitment@lamater.net.

  18. How do I find out about promotions on the site?

    You just have to subscribe to our newsletter which is at the bottom of the page and to accept to receive by e-mail and / or by telephone, our promotional offers.

  19. How are my personal data used?

    Do not worry ! We are talking about cookies and not confidential information relating to the payment of the order.

    These cookies are used to provide you with advertising content more suited to your needs and research.

  20. Where can I obtain information on the conditions of use of the site of La Mater ?

    Read our " TERMS OF USE " for more information.